Policies & Services Guidelines

At Wags N' Walks, I'm committed to providing reliable, loving care for your pets and capturing their best moments with professionalism and heart. Please take a few moments to review the following policies designed to ensure safety, transparency, and the highest quality service.

 

Scheduling & Payments
  • Short Notice Fee: A 15% fee will be added to the total cost of service if you book within 7 days of your desired start date
  • Holiday Surcharge: Services scheduled on federal holidays will incur 15% fee for that day.
  • Cancelation Policy:
  • 48+ hours notice - no cancellation fee
  • Less than 48 hours notice - the full agreed - upon service fee is required
  • Early Returns: If you return home early from a trip or no longer need part of your service, no refund will be issued for unused days unless 48 hours' notice is given
  • 💵Payment 💵: Deposits of 50% are due 2 weeks prior to the start of your service and services should be paid in full by the end of your service unless otherwise arranged(Pet Sitting & Pet Photography). Services can be payed through Venmo, Cashapp or Cash.

 

Pet Sitting & Dog Walking

 

  • Meet & Greet is Required: A complimentary in-person meet and greet is required before your first booking to ensure a good fit and to review care details.
  • Access & Entry: Clients must provide a key, door/garage code or secure assess instructions before the start of service. If I am unable to access your pet or your pet is not on the premises for the agreed pick-up time, the client will pay the day's fee.
  • Aggressive Behavior: For safety , I do not accept pets with known aggression towards people or animals unless discussed and worked with prior to beginning of service.
  • Weather Policy: Walks may be shortened or rescheduled in cases of extreme weather (heat, snow, storms, etc.) for your pets safety.
  • Medication Administration: I am happy to administer oral or topical medication. Please provide clear instructions and packaging. Injections or advanced medical care must be discussed beforehand.
Pet Photography
  • Deposit: A 50% non-refundable deposit is required to reserve session. The remaining balance is due on the day of the shoot.
  • Cancellations: Photography sessions cancelled within 48 hours are non-refundable, but may be rescheduled once within 30 days based on availability.
  • Late Arrivals: Sessions start and end at the scheduled time. Late arrivals may result in a shortened session with no refund for unused time.
  • Image Delivery: Edited images will be delivered via an online gallery within 7-14 business days.
  • Usage: I reserve the right to use images from sessions for my portfolio, promotional or social media purposes unless otherwise requested in writing.
Communication
  • Updates: For pet sitting, Sydney Franklin will provide at least every other day updates with photos and videos  so you can stay connected with your pet(s) whole you're away.  
  • Emergency Contact: Please provide emergency contact and vet information in case of unexpected situations

 

Grooming Policy

Sydney Franklin will do her best to keep your pet as clean as possible during and after walks. Clients may leave out towels near the entranceway to be used during wet or muddy weather conditions. Sydney Franklin will not be responsible for bathing or brushing animals after walks.

If applicable.